Last updated 6 October 2026
Delivery
United Arab Emirates
UAE orders are sold and delivered by Elite Horizon General Trading LLC, from Dubai.
- Free delivery on orders of AED 99 or more.
- Orders under AED 99 have a delivery charge of AED 35, shown at checkout before you pay.
- Most orders arrive within 1 to 2 business days. Busy periods and public holidays can add a day or two.
- We email you tracking details as soon as your order is on its way.
United Kingdom
UK orders are sold and dispatched by NAM Distribution LTD, from the UK. The delivery charge and estimated delivery time are shown at checkout before you pay, and we email you tracking details as soon as your order is on its way.
For orders to other countries, or bulk and corporate orders, email hello@lovemoya.com and we'll help.
Engraved orders
Free engraving is available on every Moya bottle and cup. We engrave your text before your order ships.
Engraving goes on the back of the bottle or cup, at the same height and size as the Moya logo on the front. If you need a different position or size, please get in touch before you order.
Returns
Changed your mind? You can return unused items in their original packaging within 14 days of delivery. Email hello@lovemoya.com with your order number and we'll send you return instructions. Return delivery costs are paid by you unless the item is faulty or we sent the wrong item.
We can't accept returns of:
- Used items, unless faulty
- Engraved or personalised items, unless faulty
- Gift cards
- Clearance items, unless faulty
If you're in the UK
You can cancel your order for any reason within 14 days of the day you receive it. Tell us by emailing hello@lovemoya.com, then send the item back within 14 days of telling us. We'll refund the price and the standard delivery charge within 14 days of getting the item back. You pay the cost of sending it back, unless it's faulty or we sent the wrong item. We may reduce your refund if the item has been used more than you'd need to check it. This right doesn't apply to engraved or personalised items, unless they're faulty.
Damaged or wrong items
If something arrives damaged or isn't what you ordered, please email us as soon as you can, ideally within 48 hours of delivery, with your order number and a photo. We'll replace it or refund you, and we'll cover the cost of getting it back.
Refunds
Once we've received and checked your return, we'll email you to confirm. Approved refunds go back to your original payment method and usually show within 5 to 10 business days.
Cancellations
You can cancel an order any time before it's dispatched by emailing hello@lovemoya.com. Once it's on its way, please use the returns process above.
The Lifetime Promise
Every Moya bottle and cup is covered for life against manufacturing defects, wherever you bought it.
What's covered
- Insulation that stops working
- Seals or threads that fail because of how they were made
- Lids and straws with a manufacturing fault
What isn't covered
- Everyday wear, scratches, scuffs and fading
- Dents or damage from drops
- Damage from dishwashers, microwaves, freezers or misuse
- Lost or stolen bottles (see the Lost Bottle Plan below)
How to claim
Email hello@lovemoya.com with a photo of the problem and your order number, or proof of purchase from any Moya stockist. We'll repair it, replace it with the same or an equivalent product, or refund it.
The Lost Bottle Plan
Lost your Moya? Get 60% off a replacement with proof of your original purchase. One claim per customer. Your code is valid for 30 days on full-price bottles at lovemoya.com. Make a claim.
Your rights
None of this affects your legal rights as a consumer. In the UK, that includes your right to a repair, replacement or refund if goods are faulty or not as described.