The Moya Lost Bottle Initiative
Lost your bottle?
We've got you.
It happens — to kids especially, but to all of us. When your Moya goes missing, you're automatically entitled to 60% off a replacement. Here's how.
Claim My 60% OffNo proof of fault required. Just proof of love.
Fill in the form
Tell us your name, email, which bottle you lost and what happened. Takes two minutes.
Email your receipt
Send a photo or screenshot of your original receipt to hello@lovemoya.com. Any retailer counts.
Get 60% off
We'll match your form to your receipt and email your personal discount code within 24 hours.
Tell us about your lost bottle
Fill in the details below, then email your receipt to hello@lovemoya.com. We'll do the rest.
Questions
Who is eligible?
Anyone who has lost a Moya bottle and can provide a copy of the original purchase receipt or invoice. Any authorised retailer counts — online or in store.
What if I bought it as a gift and don't have the receipt?
A bank statement, order confirmation email, or gift receipt all work. If you're stuck, just email us at hello@lovemoya.com and we'll figure it out together.
How quickly will I hear back?
We aim to reply within 24 hours on business days. Your personal discount code will be valid for 30 days on any bottle at lovemoya.com.
Can I claim more than once?
One claim per customer. We trust our community completely — and ask that you trust us back. It's how we can keep doing this for everyone.
What if it was stolen, not lost?
Theft counts. If it's gone, it's gone — and you're covered. Just tell us what happened.